Customer Feedback Services, Reviewing Customer Feedback, Increasing Profitability, Improving Customer Experience

Customer Feedback Services:

  • Improve business ethos and delivery
  • Increase business productivity and sales
  • Improve customer experience

Company Director, Christine Maskill, will meet with each business personally. A unique package will be agreed which will identify areas of strength within the business alongside areas of weakness and for development.

  • An action plan will be agreed which will enable a CFS Fieldworker to anonymously use the business service as a ‘member of the public’

  • A full and informative report will be produced for the employer detailing the Fieldworker experience

  • The employer will choose from 3 levels of package to best suit their individual needs

Examples of packages

– please note these are examples of packages; we are keen to work with you to identify a bespoke package suitable to your business needs.

Package 1

  • Initial Business meeting to agree outcomes required, including; processes to be used when observing staff, specific areas of concern to be identified if needed, time of observation(s) to be agreed if necessary (including morning/afternoon/evening/weekend).
  • A full report will be produced identifying areas of weakness and areas for development, alongside with areas of strengths (this can differ across an organisation)

Package 2

  • The above plus, the opportunity to meet with the Director of Customer Feedback Services to discuss the report and next steps available, for example attendance and input with a management team, training and development services etc.
  • This package will enable the business to discuss in detail how the report can be used to identify for example, the development of staff training needs.

Package 3

  • Packages one and two plus more in depth support. The Director of Customer Feedback Services will work closely with the business and designated staff. An action plan will be developed which will identify next steps and will include a review of internal policies including appraisals, continuing professional development (CPD) of staff and quality improvement plans.
  • A Good Practice policy will be developed enabling examples of good practice to be shared across the business